FAQs

Got a question?

At Pour Moi we’re to help you feel fabulous. Need a question answering? We have you covered. Here are some of the most asked questions, answered.

Customers’ Frequently Asked Questions

Account

I am having problems logging into my account
Make sure you are using the same email address and password you registered with. If you have checked this and are still having problems, you can re-set your password using the forgotten your password link here.
How do I contact customer service?
Our friendly and dedicated customer services team are always here to help. You can find ways of contacting us on our Contact Us page.
I've forgotten my password, what do I do?
You can re-set your password using the forgotten your password link here. If you are still having problems logging into your account, please email our customer service team or alternatively please fill out a customer support request by clicking here.
How do I change my personal details?
If you need to change details such as your name, email address or billing/shipping address this can be done on the “My Details” section when logged in to your account.

Orders

How do I return an item / my order?
We want you to love your new Pour Moi item as much as we do. That's why, if you’re not completely happy with it we offer a full refund for the item, provided that it’s returned to us in its original condition and packaging, unworn, unwashed and with all labels attached. Find out how to return your items here.
I have received an incorrect item / order what do I do?
We’re so sorry to hear this! In the unlikely event that you receive an incorrect item, please contact our customer services team who will be able to resolve this for you. Contact us on our Contact Us page.
I have received a faulty item what do I do?
We’re so sorry to hear this! In the unlikely event that you receive a faulty or damaged item, please contact our customer services team who will be able to resolve this for you. Please note that we are only able to investigate a potential fault within six months of the purchase. Contact us on our Contact Us page.
I need help with bra sizing and fit
You can’t feel confident or supported in an ill-fitting bra. Our expert team of bra specialists are here to help you find the bra that fits, flatters and makes you feel amazing! Find out how you can book your virtual fit with our fitters here.
I need help with cup sizing for swimwear
At Pour Moi we want to accommodate all shapes with the same great style and fit to leave you feeling fabulous. You’ll find everything from A to J bra cup sizes and 30 to 44 backs. You can find the swimwear sizes that we stock here. Our cup sized swimsuits are made to fit your curves perfectly. We advise that you choose the swimsuit that correlates with your bra size. If you are concerned that the body might not fit, why not look at your sister size here.
Why is the pattern on my product different from what is advertised online?
Just like you each of our patterned products are unique. We manufacture our products using continous rolls of our gorgeous fabrics which allows us to reduce material waste. Therefore, pattern placement can vary from product to product, and we cannot guarantee it'll be an identical print to the one shown online. We hope you understand and love your items as much as we do!
What happens if part of my order is out of stock?
In the unlikely event an item is no longer available, we will remove this from your order and payment will not be taken for any unfulfilled items. If you ordered any matching items for this product, we will also remove and not charge for these too. You will receive an email to outline the changes made to your order.
I've not received my confirmation email
Once your order has been confirmed you should receive a confirmation email within the hour (but usually within a few minutes!). Please make sure the email address you’ve given is correct. If you haven’t received a confirmation email, we recommend checking your junk folder in case the email has been marked as spam. If you’ve not managed to find it, please contact our customer services team and we can double check your details and resend it for you.
My parcel is showing as delivered but I haven’t received it
We're sorry to hear there has been an issue with your delivery. Please contact?our customer services team for assistance in locating your parcel. Please note that if you contact us after 2+ weeks from the delivery date listed on the tracking we will not be able to provide a replacement for the parcel if lost.
Can I cancel, amend or add products to my order?
As long as your order has not yet been processed, we will be happy to cancel or amend it. If it has been processed, you can return the order to us for a refund once it arrives. Unfortunately, we are unable to add products to confirmed orders or merge multiple orders to one parcel.
I added the wrong delivery address
Before proceeding with your payment, please ensure you have the correct delivery address listed as we are not always able to amend it. If you do have the incorrect delivery address, please contact our customer services team as soon as possible and we may be able to assist but sadly it is not always possible as orders are shipped swiftly from our warehouse.

Payment

What payment methods do you accept?
You can pay for your order in full with a Visa or Mastercard debit or credit card, or by PayPal. Alternatively, you can take advantage of our Klarna Pay Later payment options (subject to acceptance), where you can pay for the goods once you have received them via debit or credit card.
When will my card be charged for my order?
We take payment for orders upon shipping them.
How do I use discount / gift cards on the website?
You can use a discount code or gift voucher code on the basket page prior to checkout. Please contact our customer services team if you are experiencing any issues when using discount or voucher codes.

Delivery & Returns

What postage options do you offer?
We offer a range of delivery options, which can be found here.
I have lost my returns label/QR code
The returns label or QR code is sent to you by email so please check your inbox and junk folder, however if you have no joy then please contact our customer services team who will be able to re send this to you.
How long do refunds take?
We expect around 5 working days for your refund to be processed once it has arrived back to us but sometimes there can be delays. If you paid via PayPal, you should receive an email from them to confirm that a refund has been issued. If you paid by card, we will notify you via email and your refund should show in your account within 3-5 working days or on your next statement depending on the card type used. Please note that your refund may show against the original purchase date on your statement.
What happens to my refund if my card is no longer in use?
We do have to issue a refund to the original payment method in the first instance, however if this does not process then we would be in touch to make alternative refund arrangements.

India’s (In)Frequently Asked Questions

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