What is your returns policy?
We hope you love your Pour Moi purchase, however if something’s not quite right you’ve got 30 days to send back your items for FREE. All we ask is that items meet the following conditions:
- All items are unworn, with all labels still attached.
- Swimwear must have the hygiene strip and must be intact, hosiery and socks must be unopened. (Sorry folks, it’s for hygiene reasons!)
Once we've processed your return, we'll email you to confirm & provide you with a refund.
- You will be refunded the purchase price of your item (including sale stock).
- Gift bags, gift cards and vouchers are non-refundable and cannot be exchanged for cash.
- Please note, that our returns policy is only applicable to products bought through our website pourmoi.co.uk. Our return policies may differ in our store, please check in store before purchasing.
How do I return my item?
As part of our sustainability commitment, Pour Moi is going paperless. Our online returns service means that you will no longer receive a despatch note or return label with your order. If you’re not completely happy with your order, we’ve made it even easier to return your items.
To allow us to refund you as quickly as possible, we’ve taken returns online! Simply follow the steps below to generate your return.
- To start your return, head to our return portal (you’ll need your WEBORDER number handy).
- Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
- Select your chosen return method.
- Done! Your parcel is now ready to be taken to your chosen drop-off point!
- You will be sent an email to confirm your item has been received and processed.