We want you to love your new Pour Moi item as much as we do. That's why, if you’re not completely happy with it we offer a full refund for the item, provided that it’s returned to us in its original condition and packaging, unworn, unwashed and with all labels attached. Find out how to return your items
here.
We’re so sorry to hear this! In the unlikely event that you receive an incorrect item, please contact our customer services team who will be able to resolve this for you. Just a quick note – we can only investigate and resolve issues reported within the 30-day return window, so please let us know as soon as you spot it. Just send us a quick photo of what you received so we can get it sorted. Contact us on our
Contact Us page.
We’re so sorry to hear this! In the unlikely event that you receive a faulty or damaged item, please contact our customer services team who will be able to resolve this for you. Please note that we are only able to investigate a potential fault if the care instructions have been adhered to. Unfortunately, we are unable to process refunds/replacements for items that have been machine washed/washed incorrectly. We are only able to investigate a potential fault within six months of the purchase. Contact us on our
Contact Us page.
*Our Virtual Bra Fitting Service has been temporarily suspended. But don't worry you'll still be able to find your perfect fit at Pour Moi. Why not try our
fit calculator or
conversion chart to help you find your perfect size.You can’t feel confident or supported in an ill-fitting bra. Our expert team of bra specialists are here to help you find the bra that fits, flatters and makes you feel amazing! Find your fit
here.
At Pour Moi we want to accommodate all shapes with the same great style and fit to leave you feeling fabulous. You’ll find everything from A to J bra cup sizes and 30 to 44 backs. You can find the swimwear sizes that we stock
here. Our cup sized swimsuits are made to fit your curves perfectly. We advise that you choose the swimsuit that correlates with your bra size. If you are concerned that the body might not fit, why not look at your sister size
here.
Just like you each of our patterned products are unique. We manufacture our products using continuous rolls of our gorgeous fabrics which allows us to reduce material waste. Therefore, pattern placement can vary from product to product, and we cannot guarantee it'll be an identical print to the one shown online. We hope you understand and love your items as much as we do!
In the unlikely event an item is no longer available, we will remove this from your order and payment will not be taken for any unfulfilled items. If you ordered any matching items for this product, we would also remove and not charge for these too. You will receive an email to outline the changes made to your order.
Once your order has been confirmed you should receive a confirmation email within the hour (but usually within a few minutes!). Please make sure the email address you’ve given is correct. If you haven’t received a confirmation email, we recommend checking your junk folder in case the email has been marked as spam. If you’ve not managed to find it, please contact our
customer services team and we can double check your details and resend it for you.
We're sorry to hear there has been an issue with your delivery. Please contact?our
customer services team for assistance in locating your parcel. Please note that if you contact us after 2+ weeks from the delivery date listed on the tracking we will not be able to provide a replacement for the parcel if lost.
As long as your order has not yet been processed, we will be happy to cancel or amend it. If it has been processed, you can return the order to us for a refund once it arrives. Unfortunately, we are unable to add products to confirmed orders or merge multiple orders to one parcel.
Before proceeding with your payment, please ensure you have the correct delivery address listed as we are not always able to amend it. If you do have the incorrect delivery address, please contact our
customer services team as soon as possible and we may be able to assist but sadly it is not always possible as orders are shipped swiftly from our warehouse.
You can pay for your order in full with a Visa or Mastercard debit or credit card, or by PayPal. Alternatively, if available you can take advantage of PayPal Pay in 3, where you can split your purchase into three interest-free payments, with no set up fees or charges.
We take payment for orders upon shipping them.
You can use a discount code or gift voucher code on the basket page prior to checkout. Please contact our
customer services team if you are experiencing any issues when using discount or voucher codes.
We offer a range of delivery options, which can be found
here.
Please note that delivery outside the UK may be subject to duties and taxes depending on the destination of your parcel. These additional fees will be automatically calculated and displayed during checkout. Depending on the destination of your parcel, you may have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid) in which you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxies. For country specific information please check our delivery page found
here.
The returns label or QR code is sent to you by email so please check your inbox and junk folder, however if you have no joy then please contact our customer services team who will be able to re send this to you.
We expect around 5 working days for your refund to be processed once it has arrived back to us but sometimes there can be delays. If you paid via PayPal, you should receive an email from them to confirm that a refund has been issued. If you paid by card, we will notify you via email and your refund should show in your account within 3-5 working days or on your next statement depending on the card type used. Please note that your refund may show against the original purchase date on your statement.
We do have to issue a refund to the original payment method in the first instance, however if this does not process then we would be in touch to make alternative refund arrangements.
If you ordered any matching items, you will be able to return individual items within the set. You’ll be refunded for the individual item cost that you returned.
Yes, anyone with an existing account will already be a loyalty customer. For any actions that are one time only (such as adding your DOB or liking us on socials) will already be accredited to your loyalty account and the points will be visible, placing you in your starting tier. Purchases points will only be added post the launch of the loyalty programme on 01/02/2025 and not back dated.
To be able to see, redeem and add points from any actions on the website then you will need to be logged in for it to be connected back to your account. Any other actions that are off our website will be connected via your email address.
Make sure you are using the same email address and password you registered with. If you have checked this and are still having problems, you can re-set your password using the forgotten your password link
here.
Unfortunately, our system doesn’t allow us to merge multiple accounts. However, we can transfer loyalty points from one account to another and then remove the account you no longer wish to use. If you’d like us to do this for you, just get in touch with our Customer Services team and let us know which account you’d like to keep.
Please note: details such as your email subscription, date of birth, and preferences cannot be transferred and will need to be updated manually in your chosen account. If these are already set up on your new account, we’re unable to award the same points again, as these rewards are one-time only.
At the moment, in-store purchases aren’t automatically linked to your loyalty account. But don’t worry - just keep hold of your receipt and follow the steps on the form
here to add your points. If you need any help along the way, our lovely Customer Service team is always here for you.
Your points can be viewed as soon as you login to your account under the 'Loyalty Rewards & Benefits' section. It will also have a breakdown of how many points you are away from moving to the next tier. Any rewards or vouchers will be displayed here too ready to add at the checkout.
After an order it will take 35 days for your points to apply to your account. If you return all items then you will not receive any points. Points from reviews can take up to 7 days to be added to your account. (Points will be added one time against the order number for the reviews, a total of 30 points will be added no matter how many reviews are left against the one order). For any other actions all points will be automatically added and display within 24 hours.
Our points equate to benefits and allow you access to more areas of Pour Moi. You will receive a voucher on your birthday (if you have your DOB in your account) and for upgrading to the Luxe Lover or Glam Goddess tiers, it's our way of saying thank you for being a VIP.
The only way you can move up to is by earning more points which you'll get when complete one of the actions such as placing an order or following us on socials. The more you stay up to date with us, the more points you'll earn.
Each tier has a minimum number of points as a requirement and to become our highest tier you have to have placed multiple orders with us. Please see below for a breakdown for each tier.
'Member' tier terms:- Have an account
'Chic Cherie' tier terms:- Have an account
- 50 Points (from any of the listed actions)
'Luxe Lover' tier terms:- Have an account
- 150 Points (from any of the listed actions)
- Must have made at least 1 purchase
'Glam Goddess' tier terms:- Have an account
- 300 Points (from any of the listed actions)
- Must have made at least 3 purchases
No, go ahead and earn as many as you can! Some actions are one time only these include signing up, adding preferences and your birthday and connecting on our socials.
Points expire after 12 months So if you don’t engage enough in that time, you’ll automatically have the oldest points removed. You can find out the date your tier will expire in your account. Your membership won’t expire as long as you earn your points each year.
Don't worry! Head to your account and under the 'Loyalty Rewards & Benefits' section there will list any offers you have, where you will be able to add this directly at the checkout without having to copy and paste any code.
Our vouchers have the same terms and conditions as our discount codes and only one can be applied at a time to an order. For full Terms and Conditions for each voucher please see
here.
Unfortunately, this will not be accredited back to your account if you return your full order. If you had an issue with your order and are returning to re-order, please reach out to our friendly
Customer Service team who will be able to help.
If you have returned your full order then you will not receive any points. If you have kept at least one item from your order you will still receive the points for your order, these are applied after 35 days of your order date.
The events benefit for the Glam Goddess tier will be held in the UK only. Non UK residents will not have access to this benefit.
We are always dedicated to make your online shopping experience as smooth and enjoyable as possible. That's why our friendly team are here to assist with any queries regarding an order, our products, or our website. Don't hesitate to get in touch with us at
[email protected] or by using the form on our
Contact Us page.
For full Terms and Conditions for loyalty and redeemable vouchers please see
here.
No — anyone is welcome to join as long as you love lingerie and swimwear as much as we do! You’ll need products to talk about, but don’t worry — we’ll send these to you to get started.
Yes. We review every applicant’s socials before approving, and a public account helps your code reach more people (and unlocks more rewards).
Not at all! We value genuine passion over numbers. Whether you have a small, engaged community or a larger following, what matters most is that you love Pour Moi.
Only if you feel comfortable. We love seeing our products on real women, but you can also share flat-lays, unboxings, or just talk about your experience. Just remember to include #communitypourmoi and your code so your followers don’t miss out!
That’s up to you! The more you post, the more likely your followers are to use your code — which means more rewards for you.
Yes, any products we gift you are yours to keep.
We prefer working with people who genuinely love Pour Moi and aren’t promoting lots of similar brands. That said, we review this case by case.
All rewards are gifted. You’ll receive free product, exclusive invites, and other perks. The more customers you introduce with your code, the more rewards you’ll unlock.
Not quite. Rewards are given in tiers once you’ve introduced a certain number of new customers, rather than for each individual order. The more referrals you build up, the more gifts and benefits you can unlock! Pour Moi may also offer additional rewards on a case-by-case basis, but all rewards are capped at a total value of £1,500 per year.
Of course. You can simply stop posting or email us, and we’ll take care of the rest. (Though we’ll be sad to see you go!)
No appointment needed! Just pop in when it suits you. The only thing to keep in mind is that our fitting rooms close 30 minutes before the store does.
Sorry, no. Anything bought in store needs to be returned to one of our stores.
Yes, of course! You can exchange your items at any of our Pour Moi stores.
Yes, if you bought it in store, it’ll need to come back to us in store.